PrintFinder

Support

Most things are answered below. If not, email us — a real person reads it.

How do I import a post?

In TikTok or Instagram, tap Share, then choose PrintFinder from the share sheet. The search runs on our servers, so you can close everything — you'll get a notification when the file is found. You can also paste a link inside the app.

Why didn't it find my print?

A few common reasons:

• The model isn't public. If the creator sells it on their own site or Patreon, there's often nothing on the repositories to match.
• The video shows several prints. Compilations are harder; try importing and then using screenshots of the single print you want.
• The post is private or region-locked, so we can't read it.
• It's genuinely obscure. Identification is automated and imperfect.

If you find the file yourself, you can save it in the app so your library stays complete.

What counts as an import?

Each post you send for identification. Free accounts get 5 per calendar month, counted per account and per device. PrintFinder Plus raises it to 100. Browsing, searching, and saving prints are unlimited and never count.

I hit my limit. What now?

Three options: wait for the monthly reset, invite friends (each one who joins earns you bonus imports, up to 15 a month), or subscribe to Plus. Posts you shared while at the limit are kept as locked cards — tap one once you have imports available and it will run.

Managing or cancelling Plus

Subscriptions are billed by Apple, so they're managed on your device: Settings → your name → Subscriptions → PrintFinder. Cancelling there stops future renewals. Deleting the app does not cancel a subscription.

Refunds are issued by Apple, not us — request one at reportaproblem.apple.com.

I paid but Plus isn't showing

Open Settings → My account → Restore purchases. Make sure you're signed in to the same PrintFinder account and the same Apple ID used for the purchase. Still stuck? Email us.

I'm not getting notifications

Check iOS Settings → PrintFinder → Notifications is allowed, and that Push notifications is on in the app's Settings. Note that a notification can only be sent if you've opened the app at least once with permission granted.

Deleting my account

In the app: Settings → My account → Delete account & data. This permanently removes your cloud library, usage records, and login, and clears local data. Cancel any active subscription separately in your Apple ID settings.

I'm a creator and want my model removed

Email us with the model link and we'll exclude it from results. We only ever link to your page — we never host or copy files.

Reporting a comment

Comments are written by other users. If you see something abusive or infringing, email us with the print and the comment and we'll remove it and action the account.